Home
Events
Interviews
Head of CX
Founders
Contact Us
Meet the CXperts
How Kris Moriarty Grew from Hobby Gardener to CX Expert
Top Picks
Elevating CX at Coast: Lorin Torres Shares Insights on Building a Customer-Centric Culture
Meet Lorin Torres, the Customer Success Manager and Recruiting Manager at Coast!
Mastering Communication and Care: Addison Debter’s Approach to Customer Experience at Kirby Allison
Meet Addison Debter, the Director of Customer Support at Kirby Allison!
How Dan Transformed Cold Calls into Customer Success Gold
Meet Dans Rozentals, the Customer Success Team Manager at Printful!
Balancing Act: How Frank And Oak Blends Tech and Human Connection in CX
Meet Nadia Famularo, head of Customer Success at Frank And Oak!
Filter By
All Categories
Lifestyle
B2B Services
Garden & Outdoors
Baby & Toddler
Eyewear
Beauty
Home Decor
Jewelry
Food & Beverage
Health & Wellness
Apparel
Technology
Pet
CEO
Director of CX
Head of CX
CX Manager
Quality Assurance
Clear All
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Elevating CX at Coast: Lorin Torres Shares Insights on Building a Customer-Centric Culture
Meet Lorin Torres, the Customer Success Manager and Recruiting Manager at Coast!
Mastering Communication and Care: Addison Debter’s Approach to Customer Experience at Kirby Allison
Meet Addison Debter, the Director of Customer Support at Kirby Allison!
How Dan Transformed Cold Calls into Customer Success Gold
Meet Dans Rozentals, the Customer Success Team Manager at Printful!
Balancing Act: How Frank And Oak Blends Tech and Human Connection in CX
Meet Nadia Famularo, head of Customer Success at Frank And Oak!
Nurturing Talent, Serving Customers: Inside Jaxxon's CX Philosophy
Meet Caela Castillo, the Director of Customer Experience at Jaxxon!
Stephen Calhoun, Director of Customer Success at Rain or Shine Golf on a Consultant-Based Approach to CX
Meet Stephen Calhoun, Director of Customer Success at Rain or Shine Golf!
Nathan Booth, Customer Service Lead at Mori on Balancing Fast Resolution with Human Touch
Meet Nathan Booth, Customer Service Lead at MORI!
What Constitutes a Leader in Customer Experience? Perspectives on Empathy and Communication from Yogasleep's Ethan Morlote
Meet Ethan Morlote, Customer Service Supervisor at Yogasleep!
Mandy Scott, CX Director at Groove Life on Holistic Approach to Managing Customer Service in E-Commerce
Meet Mandy Scott, CX Manager at Groove Life!
Naomi Oriol, Director of Customer Experience at Yumi on Fostering Empathy and Connection in CX
Meet Naomi Oriol, Director of Customer Experience at Yumi!
What Ashley McCubbin Discovered While Changing Manscaped's Clientele
Meet Ashely McCubbin, Program Manager for Customer Experience at Manscaped!
How AI and Automation are Shaping the Future of Customer Experience at Loud Cup, According to Sarah Hertz
Meet Sarah Hertz, Director of Customer Experience at Loud Cup!
How Paul Bierne Strikes a Balance Between Efficiency and Personalization in the Proper Cloth Customer Experience
Meet Paul Bierne, the Head of Customer Experience at Proper Cloth!
The Strength of Teamwork: Ken Easthouse's Revolutionizing Customer Experience at SpotOn Fence!
Meet Ken Easthouse, Systems and Analytics Manager at SpotOn Fence!
Building Loyalty and Connection: Insights from Erin Gast, Senior CX Team Lead at Bespoke Post!
Meet Erin Gast, Senior CX Team Lead at Bespoke Post!
How Füm Educates Customers on Flavored Air as it Navigates a New Category of the E-Commerce Market
Meet Will Goodrich, CX Leader of Füm!
Nathan Thomas, Customer Success Manager at Eko Health on Prioritizing Empathy and Transparency in CX
Meet Nathan Thomas, Customer Success Manager at Eko Health!
Beyond the Bot: Why Girlfriend Collective's CX Manager Prioritizes Human Touch in the Age of AI
Meet Nichelle Mesa, the Customer Experience Manager at Girlfriend Collective!
Why Tulsi Patel's Method of Customer Engagement is Revolutionizing Online Skincare Sales
Meet Tulsi Patel, Vice President of Digital & E-Commerce at Beekman 1802!
How Léa-Jeanne Thibault Uses Technology to Enhance Silk & Snow’s Customer Experience
Meet Léa-Jeanne Thibault, Customer Experience Team Lead at Silk & Snow!
Avra Wacks, Senior Manager of Customer Experience at Levain Bakery on Building Meaningful Relationships in CX
Meet Avra Wacks, Senior Manager of Customer Experience at Levain Bakery!
How Adore Me Retains Customers Using a Three-Pronged Subscription Model
Meet Marie-Prune de Batz, Performance Marketing & Merchandising Director at Adore Me!
Emily McEnany, Senior Customer Experience Manager at Dr. Bronner’s on Fostering Education, Transparency, and Trust in CX
Meet Emily McEnany, Senior Customer Experience Manager at Dr. Bronner’s!
Apparel
Why Morgan Wright Balances Conservation Passion with Top-Tier CX at Parks Project
Meet Morgan, Customer Experience Manager at Parks Project
Baby & Toddler
Creating Joyful Experiences: Daniel Fuerst’s Insights into Leading Customer Happiness at Yoto Play
Meet Daniel, Customer Happiness Supervisor at Yoto Play!
Health & Wellness
From Influencer Marketing to CX Leadership: Roma Yumul’s Impact at Dr. Squatch
Meet Roma, Customer Experience Manager at Dr. Squatch!
Eyewear
How Bailey Nelson’s Jackson Rostagno Uses Psychology and AI to Elevate Customer Experience
Meet Jackson, Online Operations & Customer Service Manager at Bailey Nelson!
Health & Wellness
How Joy Shure Blends Community and CX to Elevate Skratch Labs’ Customer Journey
Meet Joy, Social Media/Community Manager and CX collaborator at Skratch Labs!
Jewelry
What Drives Alex Kurtz to Prioritize Human Connection in Customer Experience at Melanie Casey?
Meet Alex, the Director of Client Experience at Melanie Casey!
Apparel
Why HERA’s Proactive CX Strategy is Changing the Game, According to Nicole Jackson
Meet Nicole, Head of Customer Support at HERA!
Beauty
From Shade Matching to Customer Delight: Sydney Friedman Slomovitz’s CX Approach at Jones Road Beauty
Meet Sydney Friedman Slomovitz, CX Manager at Jones Road Beauty!
Director of CX
How Education Technology's Haseeb Khan is Developing a Proactive Customer Experience Strategy at Pearson
Meet Haseeb Khan, VP of Customer Experience for Pearson VUE, a subgroup of Pearson!
Pet
How Louisa Hayes and Her Team at Pooch and Mutt, are Revolutionizing Pet Food Customer Experience
Meet Louisa, Customer Service Manager at Pooch and Mutt!
Health & Wellness
Why Jessica Botello Believes Customer Service Can Change Lives, One Call at a Time at Manduka!
Meet Jessica, Customer Service Manager at Manduka!
Baby & Toddler
The Art of CX in Baby Care: Rebecca Blount on Crafting Personalized Experiences at Coterie
Meet Rebecca Blount, Senior Manager, CX Strategy & Operations at Coterie!
Apparel
The Human Touch in a Remote World: Sam Pearson’s Strategies for Success at BootayBag
Meet Sam Pearson, Head of Operations at BootayBag!
Food & Beverage
What Makes Good Ranchers Stand Out? Jonah Lambert on Building Customer Connections
Meet Jonah Lambert, Customer Experience Team Lead at Good Ranchers!
Technology
Why Brian Gazzotti Thinks Confidence is Key to Building a Top-Tier CX Team at Loog Guitars
Meet Brian Gazzotti, Head of Customer Experience at loog!
Health & Wellness
What Ethan Bringhurst’s Hesitation Towards AI Reveals About the Future of CX at Chirp
Meet Ethan Bringhurst, the Manager of Customer Experience at Chirp!
Health & Wellness
How Femi Olasupo Uses Empathy and AI to Enhance Customer Experience at Truvani
Meet Femi, CX Manager at Truvani!
Beauty
The Secrets Behind Lauren Lane’s High CSAT Scores and Customer-Centric Approach at Primally Pure
Meet Lauren, CX Manager at Primally Pure!
Apparel
How Nika Chapel Turns Selkie’s Customer Interactions into Opportunities for Connection and Sales
Meet Nika, Director of CX at Selkie!
Lifestyle
How Alix Malarky is Elevating Lo & Sons' CX with Curiosity, Compassion, and Continuous Improvement
Meet Alix, Customer Experience Manager at Lo & Sons!
Food & Beverage
How Joe Dobbs Uses Passion and Empathy to Drive Revenue and CX Success at Bartesian
Meet Joe, the Customer Service Manager at Bartesian!
Beauty
Why Carla Borges Thinks Understanding Product Experience Makes All the Difference in CX at Lush
Meet Carla, the Operations Assistant Manager at Lush Cosmetics!
Pet
Creating Special Moments for Dogs and Their Owners: Grace Bagley’s CX Strategy at Woof
Meet Grace, Director of Customer Experience at Woof!
Garden & Outdoors
Growing Customer Loyalty: Tyson Walker's Approach to Nurturing Relationships at Vego Garden
Meet Tyson, the Customer Support Manager at Vego Garden!
Health & Wellness
Randy Garrison’s Formula for Transforming Echelon’s Customer Care Amidst Explosive Growth
Meet Randy, Director of Customer Care at Echelon!
Home Decor
Why Annie Stimson Believes Investing in Agent Growth is the Key to Elevating Customer Experience at Revival
Meet Annie, the CX Director at Revival!
Apparel
Wearing the Customer's Shoes: Taylor DosSantos on Enhancing CX and Driving Growth at BRUNT Workwear
Meet Taylor, Customer Experience Manager at BRUNT Workwear!
Lifestyle
How Lou Zonato Balances Automation and Personal Touch to Enhance Travel Customer Support at Loveholidays
Meet Lou, the CX Director at Loveholidays!
Apparel
Transforming Faith into Exceptional Service: Anneliese Field’s CX Strategy at Love in Faith and GLO
Meet Anneliese, the Customer Experience Manager at Love in Faith and God’s Love Overcomes (GLO)!
Apparel
Sustainability Meets Customer Care: Annalisa Micalizzi’s Transformative Leadership at ALOHAS
Meet Annalisa, the dynamic Head of Customer Care at ALOHAS!
Apparel
Rachel Black: Energizing Chubbies’ CX with Fun, Flexibility, and Authenticity
Meet Rachel, CX Manager at Chubbies!
Apparel
Inside Ashley Dong’s Journey: Building Ten Thousand’s CX Team from Scratch to Success
Meet Ashley, the CX Manager at Ten Thousand!
Home Decor
From Sales to Smiles: Cameron Knipp’s Inspiring Path to Customer Excellence at Nathan James
Meet Cameron, Customer Happiness Manager at Nathan James!
Health & Wellness
Juan Arrieta’s Hands-On Approach to CX: Navigating the Modern Consumer Journey at Nature’s Way
Meet Juan, the VP of E-Commerce at Nature’s Way!
Lifestyle
How Max Bloemen Transforms Feedback into Action at Loop Earplugs
Meet Max, CX Manager at Loop Earplugs!
Eyewear
What Jessica Bardo’s Experience Reveals About Growing a CX Team in a Fast-Paced E-commerce Brand
Meet Jessica, CX Manager at Blenders Eyewear!
Baby & Toddler
How Amanda Brown Transformed GoodBuy Gear's CX by Wearing Every Hat in the Company
Meet Amanda, Chief of Staff and Customer Experience at GoodBuy Gear!
Jewelry
Building a Customer-Centric Culture: Vasco Fernandes’ Journey from First Hire to CX Leader at Hey Harper
Meet Vasco, the Head of Operations and Customer Experience at Hey Harper!
Lifestyle
From Festivals to Everyday Excellence: How Jose Rodriguez Elevates Customer Experience at Lunchbox
Meet Jose, Customer Experience Manager at Lunchbox!
Beauty
Nicole Santa Romana Reveals How INH Hair Creates Unforgettable Customer Experiences
Meet Nicole, CX Lifecycle Associate Manager at INH Hair!
Baby & Toddler
What Sets Zoe’s Customer Experience Apart? Hannah Beasley’s Strategies for Connecting with Busy Parents
Meet Hannah, VP of Customer Experience and Operations at Zoe!
Home Decor
Why Erin Gray Believes Customer Experience is the Heartbeat of Endy's Success
Meet Erin, Senior Vice President of Customer Experience at Endy!
Baby & Toddler
What It Takes to Build a CX Team from Scratch: Lauren Schorr’s Journey at Nestig
Meet Lauren, Senior Customer Experience Manager at Nestig!
Eyewear
How Rosina Cavano and Her Team Keep Fuse Lenses' Customers Happy from Production to Purchase
Meet Rosina, the Director of Customer Service at Fuse Lenses!
Food & Beverage
What Makes Jacob Meyers' CX Approach at Laird Superfood Unique: From Hotel Management to Remote Teams
Meet Jacob, Customer and Logistics Manager at Laird Superfood!
Food & Beverage
How Mark Galvez Builds a Community Spirit Through Customer Experience at Taste Salud
Meet Mark, the Customer Experience Manager at Taste Salud!
Pet
Oscar Bueno: How Embracing AI and Personal Touch Redefined Customer Experience at Wuffes
Meet Oscar, the Head of Operations at Wuffes!
Pet
How Benny Devey Transforms Pet Lover Experiences with Innovative CX Strategies at Ollie
Meet Benny, Senior Director of Customer Experience at Ollie!
Lifestyle
Behind the Swing: How Coley Horner Shapes Stix Golf’s Customer Experience
Meet Coley, Customer Engagement Manager at Stix Golf!
Health & Wellness
Why Happy Head’s CX Success Is Tied to Rene Cervino’s Balanced Use of AI and Human Empathy
Meet Rene, the Director of CX at Happy Head!
Home Decor
Why Dennis Manning Believes Open Communication and Personal Touch Are Key to GhostBed’s Customer Experience Success
Meet Dennis, Director of Customer Experience at GhostBed!
Garden & Outdoors
How Kris Moriarty Grew from Hobby Gardener to CX Expert
Meet Kris, the Director of CX and Special Projects at Epic Gardening!
Health & Wellness
How Tanner Coombs Transformed Mysa’s Customer Experience from Ground Up
Meet Tanner, head of CX at Mysa!
Health & Wellness
What Makes Jonathan Boche’s Approach to CX at REDCON1 a Game-Changer for the Supplement Industry
Meet Jonathan, the Director of CX at REDCON1!
Food & Beverage
Data and AI at the Heart of Terra Kaffe: Transforming Coffee Perfection
Meet Cate, the Chief Experience Officer at Terra Kaffe!
Home Decor
Why Rose Goodbody Believes Small Teams and Human Touch Are Key to Lick’s Customer Success
Meet Rose, the Head of Decorator Success at Lick!
Apparel
How Andie’s Seasonal Peaks Shape Ashley Harris’s CX Strategy for Unmatched Customer Support
Meet Ashley, CX Manager at Andie!
B2B Services
How Eli Weiss is Using His CX Expertise to Transform Yotpo’s Retention Platform for the Future of E-Commerce
Meet Eli, *NEW* VP of Retention Advocacy at Yotpo, previously the Senior Director of Customer Experience at Jones Road Beauty!
Health & Wellness
Knocking Out CX Challenges: Natasha Puckett’s Approach to Customer Experience at FightCamp
Meet Natasha, Senior Manager of CS at FightCamp!
Food & Beverage
Why Shannon Long Believes Creative Food Brands Need More Than Just Great Products to Succeed at Hero Bread™
Meet Shannon, the Director of CX at Hero Bread™!
Beauty
What Arely Payan’s Journey from Solo CX Agent to Leading a Team at CLEARSTEM Reveals About Scaling Customer Service
Meet Arely, the Customer Service Manager at CLEARSTEM Skincare!
Health & Wellness
What Francesca Maramonte’s ‘Happy Incentives’ Reveal About Building a Thriving CX Team at Happy Head
Meet Francesca, the Customer Service Manager at Happy Head!
Home Decor
How Ren Fuller-Wasserman Transformed TUSHY’s CX Amid a Product Crisis and What It Reveals About Brand Loyalty
Meet Ren, the Director of Experience at TUSHY!
Food & Beverage
Behind the Shaker: Nate Hamilton on Crafting Exceptional Customer Experiences at DRNXMYTH
Meet Nate, the Head of Customer Experience at DRNXMYTH!
Apparel
How Ari Duenas’ Ingenious Training Techniques Are Transforming Birdy Grey’s Customer Service Excellence
Meet Ari, the Training and Quality Coordinator at Birdy Grey!
Health & Wellness
Balancing Metrics and Empathy: Amanda Kwasniewicz’s Approach to Leading Love Wellness' CX Team
Meet Amanda, the VP of Customer Experience at Love Wellness!