Interviews with CX Leaders

Learn how leading brands balance automation and human support 💻

Meet the CXperts

From Influencer Marketing to CX Leadership: Roma Yumul’s Impact at Dr. Squatch

Top Picks

How Myriam Ferraty Uses CX to Turn Sensitive Moments Into Loyal Customers at Boodywear

Turning Feedback into Action: Jenna Metheny on CX at UV Skinz

How SuitShop created a customer experience that is a perfect fit for anyone and everyone who needs a suit

The formula for making an iconic outdoors brand more accessible and engaging for any and all customers

How Myriam Ferraty Uses CX to Turn Sensitive Moments Into Loyal Customers at Boodywear

Turning Feedback into Action: Jenna Metheny on CX at UV Skinz

How SuitShop created a customer experience that is a perfect fit for anyone and everyone who needs a suit

The formula for making an iconic outdoors brand more accessible and engaging for any and all customers

Empathy, Accountability, and AI: Erica Peterson’s Vision for Customer Experience at Our Place

Sarah Inbar’s Vision: How AI and Empathy Drive Smalls’ Customer Experience Strategy

How Erica Batista Turns Customer Experience into a Scalable Artform at Minikatana

Health & Wellness

How an E-Commerce Reading Glasses Brand is Meeting Customers Where There At: Inside ThinOptics with Mona Smith

Nathan Render's Approach to Empathy-First Customer Experience at Mockingbird

Food & Beverage

A Mission-Driven, Non-Dairy Creamer Changing How We Drink Coffee: Inside nutpods with Shannon Clark, Senior Customer Service Manager

From Legal offices to Customer Care: Sonja Stojanovski’s Vision for a Modern, Global Support Team

Building Trust Through CX: How Honest Paws Supports Pet Wellness with CBD with Juliana Suarez

Food & Beverage

Flora Nishihara, Director of CX and Partnerships, on Personalizing Customer Experience, Storytelling, and Compassionate Leadership at Dandelion Chocolate

Health & Wellness

How a Subscription-Based Company is Helping Customers Discover Their Next Favorite Fitness Brand: Inside The Lift Box with Customer Success Manager Emily Ferguson

How Amanda Tarantino Turns True Botanicals' CX Team Into a Revenue Driver Without Losing the Human Touch

Why Brand Consistency, Empathy, and Human Touch Matter in CX: Inside Nori with Customer Experience Lead Brittany Adams

Building Strategic Partnerships: Greg Stimpson's Value-First Approach at Pigment

Food & Beverage

Blending Coffee Curiosity and CX: Director of Customer Service on Elevating E-Commerce at Black & White

Health & Wellness

Amrita Kisnasamy on Zooming Out to Fix the Customer Journey: From Frontline to Head of CX

Alice Shabazian on Balancing Automation and Humanity in CX at Wool&Prince

How a Personal Care E-Commerce Company Connects with Customers Through Empathy and Community: Inside Underlining® with Director of Customer Service Lisa Guidone

How Gheanna Builds Trust and Autonomy at Momofuku Goods: A CX Strategy That Goes Beyond Scripts

How Amanda Battle Uses AI to Make CX More Human

Garden & Outdoors

Ulla Mankinen on Balancing Human Connection and Technology in Global Customer Care

Food & Beverage

How Patrick Carney and Ooni Are Curating Memorable Experiences for Customers with At-Home Pizza Ovens

Earth Rated CX Manager Lynley Nakano Reveals How to Build Customer Trust Beyond Your Hero Product

Dawn Wildes Streamlines HydraPak Operations by Building Cross-Functional Collaboration and Process Efficiency

Nicholas Ramirez on Building Hybrid Work Culture and Process Optimization at ProClip USA

How Mieka Loepp Built Tuft and Paw's Global Customer Experience Team Through People-First Leadership and Strategic AI Implementation.

How Luke Smith Built a Customer-First Culture at Zero Foxtrot Through Radical Hospitality

How Julia Mason, Customer Service Manager at Pooky, Encourages Positive Team Culture to Connect with Customers

Leo Lafaialii Brings Sports-Minded Leadership Approach to Origin's E-Commerce Customer Service

Health & Wellness

Sarah Azzaoui, VP of CX, on How Purpose-Driven Agents Are Making Customers Happy at Clove

Juan Hernandez, Balancing AI Efficiency with Human Connection at SA Company

Niko Gurganus Explains the Role of AI and Human Touch in Enhancing Customer Experience at Bow Wow Labs

Health & Wellness

How Bridget Laye Found CX Team Success Through Collaboration, Connection, and AI at Saalt

Health & Wellness

How Manager Jean Randles Draws from Over 20 Years Experience in Customer Service to Lead Her Team at Viome

Becky Ashford's Secrets to Streamlining Processes and Building a High-Performing CX Team

From Support to Concierge: How Sean Sarkin-Shearer Elevates CX Through Empowerment

How Glossier Builds a Collaborative Team to Enhance Customer Experience

Food & Beverage

Martin on Scaling waterdrop’s Customer Service: The Role of AI, Speed, and Intuition

Aaron Herr’s Human-Centered Approach to CX Revenue Generation

Crafting Exceptional CX in Outdoor Gear: How Luke Builds Trust and Efficiency at Battlbox

Meet Katy Fetyko, a CX leader with more than ten years of experience!

Rashko Temelkovski On How an Empathetic, Flexible Approach to CX Is Making Customers Happy at Glorious Gaming

Max Wallace’s Unexpected Transition into CX Leadership

Mike McGee, Director of Customer Experience at Mugsy on Fostering Connection and Efficiency in CX

How Luana Perez and Ergatta Are Elevating the Home Fitness with Game-Based Workouts For Customers

Navigating Customer Care: Marta Kos on Building Connections Across Borders

How Danie Feld and Open Late Collective Are Empowering CX Leaders in E-Commerce

Learn how Molly and Shinesty are using brand humor, AI, and an exciting subscription program to stand out as an E-Commerce apparel company.

How Megan McGarvey Balances Local Roots and Global Ambitions at Krewe

How Jannik Wiggers Balances AI and Personalization in LAKOR's CX Strategy

Lauryn’s Approach to Building a Customer Centric Culture at Ivy City

Why Alec DelValle Says Customer Trust Is Built Through Transparent Product Education

Elevating CX at COAST: Lorin Torres Shares Insights on Building a Customer-Centric Culture

Mastering Communication and Care: Addison Debter’s Approach to Customer Experience at Kirby Allison

How Dans Transformed Cold Calls into Customer Success Gold

Balancing Act: How Frank And Oak Blends Tech and Human Connection in CX

Nurturing Talent, Serving Customers: Inside Jaxxon's CX Philosophy

Stephen Calhoun, Director of Customer Success at Rain or Shine Golf on a Consultant-Based Approach to CX

Nathan Booth, Customer Service Lead at Mori on Balancing Fast Resolution with Human Touch

What Constitutes a Leader in Customer Experience? Perspectives on Empathy and Communication from Yogasleep's Ethan Morlote

Mandy Scott, CX Director at Groove Life on Holistic Approach to Managing Customer Service in E-Commerce

Naomi Oriol, Director of Customer Experience at Yumi on Fostering Empathy and Connection in CX

What Ashley McCubbin Discovered While Changing Manscaped's Clientele

How AI and Automation are Shaping the Future of Customer Experience at Loud Cup, According to Sarah Hertz

How Paul Bierne Strikes a Balance Between Efficiency and Personalization in the Proper Cloth Customer Experience

The Strength of Teamwork: Ken Easthouse's Revolutionizing Customer Experience at SpotOn Fence!

Building Loyalty and Connection: Insights from Erin Gast, Senior CX Team Lead at Bespoke Post!

How Füm Educates Customers on Flavored Air as it Navigates a New Category of the E-Commerce Market

Nathan Thomas, Customer Success Manager at Eko Health on Prioritizing Empathy and Transparency in CX

Beyond the Bot: Why Girlfriend Collective's CX Manager Prioritizes Human Touch in the Age of AI

Why Tulsi Patel's Method of Customer Engagement is Revolutionizing Online Skincare Sales

How Léa-Jeanne Thibault Uses Technology to Enhance Silk & Snow’s Customer Experience

Avra Wacks, Senior Manager of Customer Experience at Levain Bakery on Building Meaningful Relationships in CX

How Adore Me Retains Customers Using a Three-Pronged Subscription Model

Emily McEnany, Senior Customer Experience Manager at Dr. Bronner’s on Fostering Education, Transparency, and Trust in CX

Why Morgan Wright Balances Conservation Passion with Top-Tier CX at Parks Project

Creating Joyful Experiences: Daniel Fuerst’s Insights into Leading Customer Happiness at Yoto Play

Health & Wellness

From Influencer Marketing to CX Leadership: Roma Yumul’s Impact at Dr. Squatch

How Bailey Nelson’s Jackson Rostagno Uses Psychology and AI to Elevate Customer Experience

Health & Wellness

How Joy Shure Blends Community and CX to Elevate Skratch Labs’ Customer Journey

What Drives Alex Kurtz to Prioritize Human Connection in Customer Experience at Melanie Casey?

Why HERA’s Proactive CX Strategy is Changing the Game, According to Nicole Jackson

From Shade Matching to Customer Delight: Sydney Friedman Slomovitz’s CX Approach at Jones Road Beauty

How Education Technology's Haseeb Khan is Developing a Proactive Customer Experience Strategy at Pearson

How Louisa Hayes and Her Team at Pooch and Mutt, are Revolutionizing Pet Food Customer Experience

Turning Challenges into Opportunities: Paige Hill's Guide to Proactive CX Leadership

The Art of Customer Connection: Leslie Lentz’s Approach to CX and Team Building at Top Shelf Distillers

Health & Wellness

Why Jessica Botello Believes Customer Service Can Change Lives, One Call at a Time at Manduka!

The Art of CX in Baby Care: Rebecca Blount on Crafting Personalized Experiences at Coterie

The Human Touch in a Remote World: Sam Pearson’s Strategies for Success at BootayBag

Food & Beverage

What Makes Good Ranchers Stand Out? Jonah Lambert on Building Customer Connections

Why Brian Gazzotti Thinks Confidence is Key to Building a Top-Tier CX Team at Loog Guitars

Health & Wellness

What Ethan Bringhurst’s Hesitation Towards AI Reveals About the Future of CX at Chirp

Health & Wellness

How Femi Olasupo Uses Empathy and AI to Enhance Customer Experience at Truvani

The Secrets Behind Lauren Lane’s High CSAT Scores and Customer-Centric Approach at Primally Pure

How Nika Chapel Turns Selkie’s Customer Interactions into Opportunities for Connection and Sales

How Alix Malarky is Elevating Lo & Sons' CX with Curiosity, Compassion, and Continuous Improvement