Interviews with Founders

Learn how leading brands balance automation and human support 💻

Meet the Founders

What Ankit Patel Learned from the Startup Trenches That’s Driving Obvi’s Rapid Growth and Community Engagement

Top Picks

How Standup Comedian Josh Sneed Built a Million Dollar Charity Fundraising Machine Through Viral T-Shirt Moments

Sophie Kovic on authenticity, responsibility and creating a customer experience that shows customers the ‘why’ behind Seeds & Sprout.

How a Period Care Company for Young Girls is Innovating the Feminine Hygiene Industry: Inside Scarlett by Red Drop with Monica Williams and Elise Raher

Inside Batch: Co-Founder Dennis Mistrioty on Brand Storytelling, Product Quality, and Customer Experience

Unlocking the secret to E-Commerce success at Keyport where founder Josh Downes built a company by listening to his customers

How Standup Comedian Josh Sneed Built a Million Dollar Charity Fundraising Machine Through Viral T-Shirt Moments

Sophie Kovic on authenticity, responsibility and creating a customer experience that shows customers the ‘why’ behind Seeds & Sprout.

Health & Wellness

How a Period Care Company for Young Girls is Innovating the Feminine Hygiene Industry: Inside Scarlett by Red Drop with Monica Williams and Elise Raher

Health & Wellness

Inside Batch: Co-Founder Dennis Mistrioty on Brand Storytelling, Product Quality, and Customer Experience

Unlocking the secret to E-Commerce success at Keyport where founder Josh Downes built a company by listening to his customers

Health & Wellness

Putting people over profit at Gravel and building an E-Commerce brand that reflects the values of its customers

Food & Beverage

Healthy growth: How Dr. Juan turned P-nuff Crunch from an idea into a company Mark Cuban as sold on

Food & Beverage

Pouring Passion Into the Box: The E-Commerce Business Story Behind Really Good Boxed Wine with Co-Founder & CEO Amy Troutmiller

Garden & Outdoors

Seeds, soil and a little AI: Donna Letier takes us inside a modern grassroots business at Gardenuity

Health & Wellness

Climbing Higher: How Co-Founder Zachary Curhan Turned an Outdoor Passion into a Performance-Driven, Health-Focused Supplement Brand

Health & Wellness

From NATO to international business, how Mark Zakaib turned Survivor Filter into a template for E-Commerce success

How Brian Bahr turned a family tradition into a national fragrance supplier at NorthWood Candle & Craft

AI helps, but Nina Hadzi-Antich reveals how CX agents remain embedded in Birdy Grey’s DNA.

Telling Stories Through Design: Inside Caskata’s E-Commerce Evolution with Founder Shawn Laughlin

Gianna de la Torre of Wildling on the beauty of natural skincare, customer experience, and building an E-Commerce business.

How Seed and Sprout CEO Rebecca Williams Built a 450 Product Empire from One Plastic Free Lunchbox

Alex Levine on making work more portable, empowering employees and using CX as a differentiator for Xebec and its multi-screen laptop displays

More Than Swimwear: The Budgy Smuggler Playbook for Community, CX, and Conscientiousness

How Fifth Generation Diamond Cutter Brian Gavin Pioneered Online Diamond Sales in 1997 When the Industry Called Him a Pariah

Food & Beverage

The Science, Art, and Ritual of Cold Brew: Inside Cumulus Coffee Company with Founder Mesh Gelman

Zohaib Ahmad on the time, the customer care and the presentation that gives Zousz a truly premium feel

Springrose founder Nicole Cuervo on empathy, design-thinking giving your customers an option that didn’t exist before

Stefan Gehrig on innovation, improvement and making the customer experience a differentiator for KNKG

Vince Speroni of Gotchies shows the passion it takes to build an E-Commerce from the ground up

Megan Larsen on design thinking, overnight results and personalizing the customer experience at Glass Ladder.

Health & Wellness

Veracity Founder Allie Egan Explains Why She Personally DMs Clients and Offers Free 15 Minute Health Consultations

Steven Loney shows how flexibility is the key to surviving and thriving in the collectible space

Joey Walsh on Managing Inventory, CX, and Seasonal Demand in Hockey Ecommerce

Mehmet Can Ilker on Forecasting, Flawless Delivery, and Bootstrapping to Scale Ethnik Living

Food & Beverage

Taste First, Function Always. Adam Deremo's Guide to Creating a Successful Chocolate Company.

Food & Beverage

How an E-Commerce Spice Company Found Success by Listening to Customers: Inside Burlap & Barrel with Co-Founder Ori Zohar

How a Garage Rack Was Transformed into a Global Water-Gear Brand by Andy Gossett and COR Surf

Marc From Kigurumi Explains How Celebrity Endorsements Became Their Biggest Growth Driver Without Paying a Dime

Food & Beverage

How EZ Bombs Achieved Immediate Success on TikTok: Founder Brandon Castaneda on Building an E-Commerce Brand through Passion, Authenticity, and Community

A Pioneering CBD Company Built on Empathy, Passion, and Innovation: Inside CBD American Shaman with Founder Vince Sanders

Lucy Bloomfield’s Unconventional Strategy for Explosive Growth

Founder Mark Azzarito on How Steady Growth and Customer Retention Led to Sustainable Business at blankstyle.com

Food & Beverage

Selling Steaks like Luxury Watches: Inside Meat N’ Bone with Founder Luis Mata

From Concept to Company, Paul Mott's Risk-Taking Journey with CoyoteVest

Natalie Youn, Founder of DoggieLawn, On How High-Touch CS, Flexibility, and Team Empowerment Lead to Success in E-Commerce

Health & Wellness

How Founder André Luis Criscione and Prana Are Enlivening Everyday Life Through Innovative Product Design

How an Eco-conscious, Design-driven, Functional Play Mat is Making Both Children and Parents Happy: Inside Toddlekind with Founder Samantha Brüeckner

Founder David Hayford on How Customer Trust Led to Success at Tether Tug

How Founder Matt Hampton Went from Selling Bongs to Building a Lifestyle Brand at Headshop.com

Bill Rom, Creating Customer Loyalty Through Product Quality and Frictionless Experience at Baseball Lifestyle 101

How A Men’s Dress Shirt Company is Reinventing the Industry: Inside &Collar with Founder Ben Perkins

Meet Dane Witbeck, Building Pinwheel's Mission-Driven Approach to Kid-Safe Technology

Alan Barker Drives Infinite Discs Growth Through Customer Community Engagement

Food & Beverage

How Mark Murrell Transformed Get Maine Lobsters with a Focus on Customer Experience

Sean Reyes of Shock Surplus: How Personalization and Bundles Drove 800% Growth

How a Custom Design Sneaker Brand is Disrupting the Industry: Inside Diverge with Founder João Esteves

Leave Memories, Not a Mess: How Maria Fraietta and Nokbox Are Helping Customers Organize Their Lives for Next of Kin

Latif Hamilton’s Secret to Niche Driven E-Commerce Growth

Growing a Reliable and Transparent E-Commerce Company: Inside Timeless Skin Care with CEO Veronica Pedersen

Scaling Smart: The Systems Every Entrepreneur Needs Before Rapid Growth

Building a Purpose-Driven E-Commerce Brand: Inside 1000skis with Co-Founder Magnus Granér

Health & Wellness

How Aspire Nutrition’s Results-Driven Innovation Created a Customer Loyalty Machine

Nick Doman, CEO and Co-Founder of Ocean Bottle, on Building a Social Impact E-Commerce Company

The Soapbox Success Story: How Co-Founder David Simnick Built a Hair and Personal Care Brand Through Goodwill and Authenticity

How Dan Trepanier and Articles of Style Are Defining an E-Commerce Space for Bespoke Tailored Menswear

How Noë Scherrer and Mojo Boutique are Inspiring Customers to Live Beautifully and Sustainably at Home

How Founder/CEO Brenna Lyden Followed Her Own Path to Become an Innovator in E-Commerce Custom Jewelry

How Laura Markewicz Is Finding Success by Combining Data Analysis With a ‘Friend-to-Friend’ CX Philosophy at Lotza

How Tanuj Malik and Woof Gang Bakery Are Prioritizing Convenience in CX To Make Taking Care of Pets Easy For Customers

How Tyler Martina is Scaling an E-Commerce Business While Maintaining Brand Integrity at Mr. Inkwells

How Mike Smith Is Leveraging E-Commerce to Grow a Mission-Driven Business at Zero Co

How Jim Umlauf and 4Knines Found Success in the Pet Industry by Listening to Customers

Keegan and Blake’s Strategy for Driving Growth Through Community Innovation in Art Sales

Bailey’s CBD: From Underdog to a Brand That Brings Relief to Pets and Their Families

How Chad Kauffman Disrupted the Cat Litter Industry with Innovation and Customer Care

Jennifer Yoder’s Omnichannel Approach to CX Success

From College Project to Shark Tank Sensation—How Kanga Coolers Became a Major E-Commerce Brand!

Jeremy Canade, Co-Founder of Fable on Growing an E-Commerce Brand Through Problem-Solving and Creativity

Ali Sabti, Founder and CEO of OtO, on How Passion, Curiosity and Customer Service Drive Success in E-Commerce

Nyakio Grieco on Inclusivity and Innovation at thirteen lune

Stepping Up to the Challenge: Billy Price on Building a Business with a Mission

Food & Beverage

Building a Remote-First, Purpose-Driven Brand: Inside Martie’s Mission with CEO Louise Fritjofsson

How Julia Wysocka Is Empowering E-Commerce Brands to Leverage Customer Experience for Retention, Sales, and Growth

Mark Rogers, Founder of Frame Destination, On Finding Success in E-Commerce Through Good Customer Service and a Quality Product

Why Sarah Hatter Says AI Won’t Replace Your CX Team Anytime Soon

BPO Perfection: How Edvin Cernov Leads with Customer Centricity

How BloomsBox is Redefining Floral E-Commerce with Customization and Sustainability

From the Dormroom to the Board Room: Ryan Maya’s Journey to CX Success

Food & Beverage

Why Aisha Chottani Believes in the Power of Community: The Heart of Moment’s Customer Experience Philosophy

How Dugout Mugs achieved $45,000,000 in sales since 2017, with a Unique Business Approach

How E-Commerce Fuels Patrick Sherwin’s Mission to Change the Way We Cook Outdoors with GoSun

What's Behind the Bouquet? Jesse Hiss of Fresh Sends Shares the Secrets of E-Commerce Flower Delivery

More Than Just a Smoke Shop: Patrick Betting Pursuing the Development of a Cannabis Brand with a Community Focus

From Brick and Mortar to Online Empire: Tara Austin's Journey to Building a Successful E-Commerce Brand

David Fraser's Journey to Founding Bunkie Life: From Dragon's Den to Backyard Bliss

Empathy, Adaptation, and Control: Curtis Matsko's Keys to Building a Successful E-commerce Empire

Why Fewer Products Can Mean More Success: Kevin Meyer on Building a Simple, Scalable Business With CrunchCup

Lev Glushkovskii Discusses the Value of Innovation and Flexibility in SabersPro's Online Shopping Experince

Beyond a Simple Highchair Cover: Brent Kruithof Discusses the Value of Creativity and Flexibility in Online Retail

From Britain Todd's perspective, customer-centricity is the key to E-Commerce success

More Than Just a Bean Bag: Byron Young's Quest to Create a Comfortable and Stylish Lifestyle

Ken Ehrman's insights on why technology is changing how we keep our pets safe

Dale Backus of Ohsnap on Growing A Company Through Curiosity, Innovation, and People

Health & Wellness

Giorgia Granata: The Businesswoman Who Made a Taboo Subject a Successful Enterprise

Bear and Gard Mayer: The Father-Son Duo Revolutionizing the Sportswear Industry With Bruce Bolt