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From Personal Needs to Global Demand: Cecilia Tsai’s Journey with MiaMily
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Ali Sabti, Founder and CEO of OtO, on How Passion, Curiosity and Customer Service Drive Success in E-Commerce
Meet Ali Sabti, Founder and CEO of OtO!
Stepping Up to the Challenge: Billy Price on Building a Business with a Mission
Meet Billy Price, the Co-founder of Billy Footwear.
Building a Remote-First, Purpose-Driven Brand: Inside Martie’s Mission with CEO Louise Fritjofsson
Meet Louise Fritjofsson, Co-Founder and CEO of Martie!
Mark Rogers, Founder of Frame Destination, On Finding Success in E-Commerce Through Good Customer Service and a Quality Product
Meet Mark Rogers, Founder of Frame Destination!
Why Sarah Hatter Says AI Won’t Replace Your CX Team Anytime Soon
Meet Sarah Hatter, Founder of ElevateCX!
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Ali Sabti, Founder and CEO of OtO, on How Passion, Curiosity and Customer Service Drive Success in E-Commerce
Meet Ali Sabti, Founder and CEO of OtO!
Stepping Up to the Challenge: Billy Price on Building a Business with a Mission
Meet Billy Price, the Co-founder of Billy Footwear.
Building a Remote-First, Purpose-Driven Brand: Inside Martie’s Mission with CEO Louise Fritjofsson
Meet Louise Fritjofsson, Co-Founder and CEO of Martie!
Mark Rogers, Founder of Frame Destination, On Finding Success in E-Commerce Through Good Customer Service and a Quality Product
Meet Mark Rogers, Founder of Frame Destination!
Why Sarah Hatter Says AI Won’t Replace Your CX Team Anytime Soon
Meet Sarah Hatter, Founder of ElevateCX!
BPO Perfection: How Edvin Cernov Leads with Customer Centricity
Meet Edvin Cernov, experienced CX leader and founder of the customer experience consultancy service, Rethink CX!
How BloomsBox is Redefining Floral E-Commerce with Customization and Sustainability
Meet Juan Palacio, Founder of BloomsyBox!
From the Dormroom to the Board Room: Ryan Maya’s Journey to CX Success
Meet Ryan Maya, the Founder at Beyond Braid!
Why Aisha Chottani Believes in the Power of Community: The Heart of Moment’s Customer Experience Philosophy
Meet Aisha Chottani, Founder of Moment!
How Dugout Mugs achieved $45,000,000 in sales since 2017, with a Unique Business Approach
Meet Kris Dehnert, Owner & Co-Founder of Dugout Mugs!
How E-Commerce Fuels Patrick Sherwin’s Mission to Change the Way We Cook Outdoors with GoSun
Meet Patrick Sherwin, Founder of GoSun!
What's Behind the Bouquet? Jesse Hiss of Fresh Sends Shares the Secrets of E-Commerce Flower Delivery
Meet Jesse Hiss, Co-Founder of Fresh Sends!
More Than Just a Smoke Shop: Patrick Betting Pursuing the Development of a Cannabis Brand with a Community Focus
Meet Patrick Bitting, Founder of Ritual Colorado!
From Brick and Mortar to Online Empire: Tara Austin's Journey to Building a Successful E-Commerce Brand
Meet Tara Austin, Founder of Ruthie Grace Boutique!
David Fraser's Journey to Founding Bunkie Life: From Dragon's Den to Backyard Bliss
Meet David Fraser, Founder of Bunkie Life!
Empathy, Adaptation, and Control: Curtis Matsko's Keys to Building a Successful E-commerce Empire
Meet Curtis Matsko, the Founder of Portland Leather!
Why Fewer Products Can Mean More Success: Kevin Meyer on Building a Simple, Scalable Business With CrunchCup
Meet Kevin Meyer, Co-founder of CrunchCup!
Lev Glushkovskii Discusses the Value of Innovation and Flexibility in SabersPro's Online Shopping Experince
Meet Lev Glushkovskii, Founder of SabersPro!
Beyond a Simple Highchair Cover: Brent Kruithof Discusses the Value of Creativity and Flexibility in Online Retail
Meet Brent Kruithof, Co-Owner of Yeah Baby Goods!
From Britain Todd's perspective, customer-centricity is the key to e-commerce success
Meet Britain Todd, the founder of Contours Rx!
More Than Just a Bean Bag: Byron Young's Quest to Create a Comfortable and Stylish Lifestyle
Meet Byron Young, Owner of Corda Roys!
Ken Ehrman's insights on why technology is changing how we keep our pets safe
Meet Ken Ehrman, the Co-Founder of Halo Collar!
Dale Backus of Ohsnap on Growing A Company Through Curiosity, Innovation, and People
Meet Dale Backus, CEO and Founder of Ohsnap!
Giorgia Granata: The Businesswoman Who Made a Taboo Subject a Successful Enterprise
Meet Giorgia Granata, Founder of Wype!
Bear and Gard Mayer: The Father-Son Duo Revolutionizing the Sportswear Industry With Bruce Bolt
Meet Bear Mayer and Gard Mayer, Co-Founders of Bruce Bolt!
How Two College Friends Turned a Side Hustle into a Million-Dollar Business, The Solace Bands Story
Meet Kohl Henry and Chad Held, Co-founders of Solace Bands!
Why Giving Back is Good Business: Anton Krecic on the Power of Purpose
Meet Anton Krecic, Founder of Seven Weeks Coffee!
Richard Benc: The Inadvertent Entertainer Who Started Studio Underd0g Watches and Profited from His Interest
Meet Richard Benc, Founder of Studio Underd0g Watches!
How Courtney Claghorn Cultivates a Judgment-Free Zone in Customer Experience at SUGARED + BRONZED
Meet Courtney Claghorn, the founder at SUGARED + BRONZED!
How TOMO Golf’s Sunny Chou Used Social Media and Eco-Friendly Practices to Drive Growth
Meet Sunny Chou, Founder of TOMO Golf!
What’s Next for Wander Beauty? Divya Gugnani Shares Insights on Growth and Innovation
Meet Divya Gugnani, Founder of Wander Beauty!
How Sock Candy Uses Creativity and Innovation to Keep Their Products Fresh
Meet Mary Gui, Founder of Sock Candy!
How Jack Jia Turned Musely’s Customer Feedback into a Skincare Success Story and a Growing Community
Meet Jack Jia, Founder and CEO of Musely!
Calvin Chan on Building a Lifestyle Brand through Purpose, Compassion, and Balance
Meet Calvin Chan, Founder of The USB Lighter Company!
How Youtooz Brought in $6 Million in Its First Year Using a Sustainable Growth Mindset
Meet Austin Long, CEO and Co-Founder of Youtooz!
Home Decor
The Secret to Happy Customers: Colin McIntosh's Tips for Running an E-Commerce Business
Meet Colin McIntosh, Founder of Sheets & Giggles!
Health & Wellness
From Passion to Purpose: Julie Moulder's Mission to Transform Women's Health with The Fix Company
Meet Julie, Founder atThe Fix Company!
Health & Wellness
Crafting a Legacy: Mason Taylor on Building SuperFeast and the Art of Customer-Centric Innovation
Meet Mason, Founder of SuperFeast!
Jewelry
From Gem Collector to Jewelry Entrepreneur: Liang Xia's Journey with Little Sky Stone
Meet Liang, the Co-Founder of Little Sky Stone!
Health & Wellness
Building Community Through Play: Anna Laeder's Vision for Killerspin's Future
Meet Anna, the Co-Founder & Director of Customer Experience at Killerspin!
B2B Services
Empathy-Driven Leadership: Anya Kelly on Revolutionizing Customer Experience at Ciao CX
Meet Anya, the CEO of Ciao CX!
B2B Services
Scaling Creativity: How Nick O'Brien is Streamlining the Printing Industry with Templi
Meet Nick, Founder and CEO of Templi!
Lifestyle
Why Olivier Momma's Focus on Transparency and Customer Feedback Sets It Apart in the E-Commerce World
Meet Olivier, the Founder from Ekster!
Technology
From Marketing Guru to Cube Creator: Gabi Saper’s Journey with CMY Cubes
Meet Gabi, the Founder from CMY Cubes!
Apparel
From Trade Show to Trailblazer: Nathaniel Johnson’s Journey with Love, Vera
Meet Nathaniel, Founder at Love, Vera!
Food & Beverage
How Elijah’s Xtreme Uses Viral Videos and Customer Connection to Ignite Hot Sauce Success
Meet Elijah, Founder of Elijah's Xtreme!
Health & Wellness
Breaking Taboos and Building Community: Cody Sanders’ Journey with Mixhers
Meet Cody, Co-Founder of Mixhers!
Health & Wellness
What Ankit Patel Learned from the Startup Trenches That’s Driving Obvi’s Rapid Growth and Community Engagement
Meet Ankit, Co-Founder and Chief Brand Officer at Obvi!
Apparel
Building KIN Apparel: Philomina Kane’s Journey from YouTube to an $8 Million Brand
Meet Philomina Kane, Founder of KIN Apparel!
Baby & Toddler
What April Obersteller Sees as the Next Big Opportunity for CX at woom: AI and Beyond
Meet April Obersteller, Managing Director at woom!
CEO
How Courtney Toll Transformed a Tiny Apartment Challenge into Nori's Innovative Clothing Care Revolution
Meet Courtney Toll, Co-Founder of Nori!
Technology
Why Allen Baler Believes Customer Feedback is the Secret Ingredient to 4Patriots' Success in the Survival Market
Meet Allen Baler, Co-Founder and CEO of 4Pariots!
Baby & Toddler
From Personal Needs to Global Demand: Cecilia Tsai’s Journey with MiaMily
Meet Cecilia Tsai, Founder of MiaMily!
Apparel
Grant Nestor’s Journey from Vintage Inspiration to E-Commerce Success with Hammies
Meet Grant, Founder of Hammies!
Apparel
Stitching Heritage and Innovation: Aminah Musa’s Journey with PaliRoots
Meet Aminah, Co-founder and Lead Designer at PaliRoots!
Health & Wellness
Why Is ‘Inside-Out Beauty’ the Secret to Dr. Murad’s Skincare Success
Meet Dr. Howard, Founder of Murad!
Jewelry
Why Sean Agatep Believes Proactive Problem-Solving Is the Key to Building a Top CX Team
Meet Sean, the Founder of Vincero Collective!
Technology
How Kenny Lee Transformed Light My Bricks into a Leader in LEGO Lighting Kits
Meet Kenny, Founder of Light My Bricks!